Frequently Asked Questions
At Mattice Mechanical LLC
We believe an informed customer is a confident customer. Whether you’re facing an urgent repair or planning a system upgrade, we want you to feel supported every step of the way. Below, we’ve answered the most common questions we hear from homeowners and business owners across Albany, Palatine Bridge, Fulton County, Montgomery County, and nearby communities.
Have a question not listed here?
Contact us — we’re here to help 24/7.
General HVAC & Plumbing Questions
What areas do you serve?
We serve a 50-mile radius around Palatine Bridge, including Albany, Gloversville, Amsterdam, Johnstown, and most of Fulton and Montgomery Counties. If you’re unsure whether we cover your area, just give us a call.
Are you licensed and insured?
Yes. Mattice Mechanical is fully licensed and insured for both residential and commercial HVAC and plumbing services throughout New York State.
Do you offer emergency services?
Absolutely. We’re available 24/7 for heating, cooling, plumbing, drain, and water heater emergencies. Just call (518) 673-2925 and we’ll dispatch a technician.
Is there a fee for estimates?
No. We offer free estimates on new equipment installations, system replacements, and major repairs. For service calls, diagnostic fees may apply — but we’ll explain all costs upfront.
Heating & Furnace
How do I know if my furnace needs to be replaced?
Signs include:
- Frequent repairs
- Uneven heating
- Noisy operation
- Systems older than 15 years
- Higher heating bills with no change in use
If you’re unsure, we’ll inspect your system and provide honest recommendations.
Do you install gas and oil heating systems?
Yes. We install and service gas furnaces, boilers, and heat pumps, as well as oil-based systems where permitted.
Can you install smart thermostats with my heating system?
Yes. We install and configure smart thermostats like Ecobee and Honeywell with new or existing systems for improved control and energy savings.
Cooling & A/C
What types of cooling systems do you install?
We install:
- Central A/C systems
- Ductless mini-splits
- Heat pumps (dual-purpose)
- Zoned and high-efficiency cooling systems
We work with brands like Carrier and Mitsubishi Electric for reliable, long-term comfort.
How often should I service my A/C system?
We recommend annual maintenance to clean filters, check refrigerant levels, and ensure all components are working efficiently — ideally before the cooling season begins.
Do you offer ductless systems for older homes or additions?
Yes. Ductless systems are perfect for homes without existing ductwork or for add-ons like garages and sunrooms.
Is there a fee for estimates?
No. We offer free estimates on new equipment installations, system replacements, and major repairs. For service calls, diagnostic fees may apply — but we’ll explain all costs upfront.
Plumbing
What types of plumbing issues do you repair?
We handle:
- Leaking pipes
- Fixture replacements
- Water pressure problems
- Frozen or burst pipes
- Water line and valve repairs
- Well pump installation and service
Whether it’s a faucet or a full re-pipe, we’ve got it covered.
Can you help with plumbing for a remodel or new construction?
Absolutely. We provide plumbing rough-ins and full installations for remodels, additions, and new homes or light commercial spaces.
Do you install and service well pumps?
Yes, we offer well pump installation, replacement, and repair, including pressure tank and switch diagnostics.
Drain Cleaning & Sewer
Do you offer sewer and drain cleaning services?
Yes. We clear clogs in:
- Kitchen, bath, and floor drains
- Main sewer lines
- Septic system lines
- Commercial drainage systems
We also offer camera inspections to identify root intrusions, buildup, or pipe damage.
How do I know if I have a main line blockage?
If multiple drains back up at once, or toilets gurgle when you run a sink, it’s likely a main sewer line issue. We offer fast response and full clearing.
Water Heater
What types of water heaters do you install?
We install and service:
- Gas water heaters
- Electric water heaters
- Tankless (on-demand) water heaters
- Hybrid and energy-efficient models
We work with A.O. Smith, Navien, Rinnai, and other top brands.
How long does a water heater typically last?
Tank water heaters usually last 8–12 years, while tankless models can last up to 20 years with proper maintenance.
Do you provide emergency water heater repairs?
Yes. No hot water? Leaking tank? We’re available 24/7 to repair or replace your system.
HVAC Installation
What’s included in an HVAC installation?
We handle everything:
- Load calculations
- Equipment selection
- System design
- Installation
- Ductwork (if needed)
- Smart thermostat setup
- Post-install testing and walkthrough
We also remove and properly dispose of your old system.
Can I get a system that heats and cools?
Yes. We install heat pumps and mini-splits that provide both heating and cooling in one unit — ideal for year-round efficiency.
Gas Fireplaces & Log Inserts
Can I convert my wood fireplace to gas?
Yes. We install gas fireplace inserts designed to fit directly into your existing masonry or prefab fireplace.
Do you have a fireplace showroom?
Yes! Visit our Palatine Bridge showroom to view live gas fireplace units, log inserts, and custom options.
Do gas fireplaces need maintenance?
Yes — annual inspections are recommended to ensure safe operation, clean burners, and optimal performance.
Water Heater FAQs
What types of water heaters do you install?
We install and service:
- Gas water heaters
- Electric water heaters
- Tankless (on-demand) water heaters
- Hybrid and energy-efficient models
We work with A.O. Smith, Navien, Rinnai, and other top brands.
How long does a water heater typically last?
Tank water heaters usually last 8–12 years, while tankless models can last up to 20 years with proper maintenance.
Do you provide emergency water heater repairs?
Yes. No hot water? Leaking tank? We’re available 24/7 to repair or replace your system.
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If your question wasn’t answered here — or if you're ready to schedule a service or request a quote — we're here to help.